Question 1

Do I need a WhatsApp Business API account to start?

Accepted Answer

No. You can get started immediately using our Open WhatsApp (QR) channel — just scan a code. When you're ready to scale, we'll help you connect the Business API.

Question 2

What do you mean by 'no markup on WhatsApp fees'?

Accepted Answer

Meta charges per WhatsApp conversation. Many platforms add 20-40% on top of that. Flowza charges only its platform fee separately — Meta's conversation fees are passed through at their actual rate.

Question 3

Can I run multiple phone numbers on one account?

Accepted Answer

Yes. Flowza's multi-account channels feature lets you add multiple WhatsApp numbers, SMS providers, and email configs per organization. You can set a default and switch per-send.

Question 4

Can I try the platform before paying?

Accepted Answer

Yes. Every new account gets free trial credits on sign-up — enough to test all four messaging channels. No card required.

Question 5

Is Flowza just a messaging tool?

Accepted Answer

No — Flowza is a full customer engagement platform. Beyond messaging, it includes a visual automation builder, bulk campaign management, an AI agent layer (OpenAI, Claude, Gemini), a shared team inbox, contact CRM with groups, and a developer REST API.

Question 6

Do I need a developer to set things up?

Accepted Answer

No. All channels connect with a few clicks. The automation builder is drag-and-drop. If you need custom integrations, the REST API is fully documented.

Question 7

Which SMS providers does Flowza support?

Accepted Answer

Flowza supports Tiara SMS (Dibon), Africa's Talking, Infobip, Beem Africa, Twilio, Vonage (Nexmo), and any custom HTTP SMS gateway via configurable request/response mapping.